FORTINET FORTIAUTHENTICATOR-800F SECURE RMA SERVICE FC-10-AC8HF-301-02-12 FORTINET FortiAuthenticator-800F 1YR Secure RMA Service (FC-10-AC8HF-301-02-12) FortiCare Support Services We know that the Fortinet Security Fabric is critical to your business so we at Fortinet are dedicated to ensuring your deployment is successful and helping you achieve business continuity. FortiCare Services are tailored to meet your deployment and operations needs no matter your organization s size or where you are in the world. Device FortiCare FortiCare device-based support is the foundation of the support services providing firmware updates technical support and foundational FortiGuard subscriptions for dynamic policies. Two levels are available 24x7 and Advanced Support Engineer (ASE). ASE provides higher ticket servicing for faster starts and ticket resolution. Account-Based Services These Advanced Services compliment Device FortiCare by providing a designated support engineer and logistics support alongside training and flexible service points. Our team learns about your processes and deployment and shares knowledge resulting in better operations and faster recoveries. Professional Services We know that you want to get started quickly and sometimes just need some extra resources. Fortinet Professional Services brings technical experts into your project staffing or other initiative planning whether remote or on-site. Premium RMA Planning for hardware faults can be difficult and Fortinet has some options to help. When space is tight plan on four-hour parts delivery. When you need help with a physical swap choose four-hour parts with an engineer. We also have Secure RMA when you want to self-dispose. ‣ FORTINET FortiAuthenticator-800F 1 Year Secure RMA Service (FC-10-AC8HF-301-02-12) ‣ The Secure RMA service is designed for customers with strict requirements for protection of data within their physical environment. ‣ For maximum security the Secure RMA service allows for the non-return of the defective hardware and therefore the protection of data within the customer’s premises. ‣ As part of the Secure RMA ticket procedure the customer will be requested to complete an ‘RMA Release of Liability’ form before shipment of the replacement product. This confirms that the customer will destroy the unit in compliance with applicable regulatory requirements. ‣ Part Number: FC-10-AC8HF-301-02-12