FORTINET FORTIGATE-1100E ADVANCED MALWARE PROTECTION (AMP) INCLUDING ANTIVIRUS FORTINET FortiGate-1100E 1YR FortiGuard Advanced Malware Protection License (AMP) (FC-10-F11HE-100-02-12) FortiCare Support Services We know that the Fortinet Security Fabric is critical to your business so we at Fortinet are dedicated to ensuring your deployment is successful and helping you achieve business continuity. FortiCare Services are tailored to meet your deployment and operations needs no matter your organizationàs size or where you are in the world. Device FortiCare FortiCare device-based support is the foundation of the support services providing firmware updates technical support and foundational FortiGuard subscriptions for dynamic policies. Two levels are available 24x7 and Advanced Support Engineer (ASE). ASE provides higher ticket servicing for faster starts and ticket resolution. Account-Based Services These Advanced Services compliment Device FortiCare by providing a designated support engineer and logistics support alongside training and flexible service points. Our team learns about your processes and deployment and shares knowledge resulting in better operations and faster recoveries. Professional Services We know that you want to get started quickly and sometimes just need some extra resources. Fortinet Professional Services brings technical experts into your project staffing or other initiative planning whether remote or on-site. Premium RMA Planning for hardware faults can be difficult and Fortinet has some options to help. When space is tight plan on four-hour parts delivery. When you need help with a physical swap choose four-hour parts with an engineer. We also have Secure RMA when you want to self-dispose. ‣ FORTINET FortiGate-1100E 1 Year FortiGuard Advanced Malware Protection License (AMP) (FC-10-F11HE-100-02-12) ‣ Advanced Malware Protection combines our award winning Antivirus service with our FortiSandbox Cloud service into one offering providing robust core protection capabilities against today s sophisticated attacks providing protection against known threats and unknown threats. ‣ This new service offering includes the following services: Antivirus Botnet IP/Domain Security Mobile Security FortiSandbox Cloud Virus Outbreak Protection and Content Disarm & Reconstruction. ‣ The new leading-edge protection service protects and defends customers against today s complex and dynamic threat environment. ‣ Part Number: FC-10-F11HE-100-02-12